How happy to have you here.
We are excited to have you with us and we hope you enjoy your rental experience. Before you pick up your vehicle, please read the important information below carefully.
Bond
A $500 bond is required before collecting the vehicle.This bond is refundable after the vehicle is returned and checked, as long as there are no outstanding payments, damages, fines, tolls, cleaning fees, or other charges.
Fuel
Your car will be provided with a full tank of fuel, so please return it with a full tank as well.
Please make sure you check the sticker inside the fuel cap to confirm whether your vehicle uses Petrol or Diesel before refuelling.
If the vehicle is not returned full, we will refill it and charge $2.50 per litre.
Cleaning & Smoking Policy
The car will be given to you clean, inside and out. Please return it the same way. A cleaning fee from $60 applies if the car is returned dirty.
Smoking is not allowed inside the car. A $250 fee applies if there is evidence of smoking.
Fines
If a fine is issued while the vehicle is under your contract, we normally receive it within approximately 2 weeks.
We will email you a copy of the fine and then transfer it to your name.
A $35 administration fee per fine applies.
After the fine is transferred, you will usually receive it in your name within approximately 2 weeks and must pay it directly to the government.
Tolls Roads – Linkt Account Required
Tolls in Australia are charged automatically by cameras on toll roads. You cannot pay them manually on the road.
Before picking up your vehicle, you must create a Linkt account or add the vehicle to your existing Linkt account. Please contact us before pickup so we can confirm your vehicle registration number.
If you do not register the vehicle with Linkt, toll invoices will come to us and we will charge an administration fee for each toll transfer.ww.linkt.com.au/brisbane
Accident or Incident
If you are involved in an accident or incident, we may need to lodge an insurance claim.
The insurance excess fee is charged when the claim is opened, even if the accident was not your fault, while the insurer investigates and confirms who was responsible.
Insurance Excess Fee:
Drivers aged 25 or over: $2,800
Drivers aged 21 to 24: $3,500
If the other party is confirmed to be at fault, the insurer will usually recover the costs from them, and the excess fee may be refunded.
If there is an accident, please collect the following information: Driver Name, Phone Number, Home Address, Vehicle Registration, Accident Address, Insurance Company.
Please also take clear photos of the accident scene, both vehicles, all damages, and the number plates of all vehicles involved.
Roadside Assistance
Your vehicle includes 24/7 Roadside Assistance, available Sunday to Sunday.
Please note that some call-outs are not covered and will be charged to you if they are caused by driver error, including: Flat battery, tyre punctures, lost keys, running out of fuel.
If the issue is mechanical and not caused by you, there is no charge. RACQ will assess the vehicle and try to fix it. If they cannot fix it on the spot, please contact us so we can arrange for the vehicle to be brought to our workshop and help you with the next steps.
For roadside assistance, please contact RACQ on 13 11 11 or follow the steps on this link: RACQ
Ending Your Rental
The minimum rental term is 4 weeks from the day you collect the vehicle.
After this period, if you wish to return the car, you must give us 2 weeks’ notice before your return date.
If the vehicle is returned early or without the required notice, an early return fee of $250 may apply.
All of this information will be included in your contract.
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