Last Updated: 22 September 2026
1. Introduction
Welcome to Beepz Auto Solutions. We are committed to protecting your privacy and handling your personal information with care. This policy outlines how we collect, use, and protect your data in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988.
2. Information We Collect
As a vehicle rental and mechanical workshop business based in Brisbane, we collect information necessary to provide our services, including:
- Contact Details: Name, address, email, and phone number.
- Rental Information: Driver’s licence details, passport info (for the required 100 points of ID), and payment/credit card details.
- Vehicle Data: Make, model, registration number, and VIN for workshop repairs.
- Digital Data: When you message us via Facebook Messenger or WhatsApp, we receive your public profile information (name and photo) and the content of your messages.
- Telemetry Data: Our rental vehicles may be equipped with GPS tracking devices for security and maintenance purposes.
3. How We Use Your Information
We use the collected data for the following purposes:
- Service Delivery: To manage vehicle bookings, process payments, and complete mechanical repairs.
- Customer Support: To respond to inquiries via Chatwoot and other communication tools.
- Safety & Security: To verify driver identity and track vehicle location for fleet management.
- Legal Compliance: To meet our obligations under Australian law and road safety regulations.
4. Data Storage and Security
We take data security seriously:
- Your information is stored on secure, private servers.
- Communication via Chatwoot is handled through our own self-hosted infrastructure.
- We do not sell or rent your personal data to third parties for marketing purposes.
5. Disclosure of Information
We may share your information only when necessary:
- With service providers who help us operate (e.g., payment processors).
- With government or law enforcement agencies if required by Australian law.
6. Your Rights
Under Australian law, you have the right to:
- Access the personal information we hold about you.
- Request a correction if your information is inaccurate.
- Request the deletion of your data (where applicable).
7. Facebook, Instagram & WhatsApp Data and Data Deletion
When you contact Beepz Auto Solutions through our Facebook Page (Messenger), Instagram or WhatsApp, Meta Platforms shares with us your public profile name, profile picture, a page-scoped user ID and the messages you send. We use this information only to identify you and reply to your enquiry inside our self-hosted customer support inbox (Chatwoot). We do not sell this data, share it with third parties, or use it for advertising.
We keep conversation data only for as long as needed to provide customer support, manage bookings and meet our legal obligations.
How to request deletion of your data:
- Email admin@beepz.com.au with the subject line "Data Deletion Request", including your name and the Facebook, Instagram or WhatsApp account you used to contact us.
- Alternatively, send us a message on Facebook Messenger asking us to delete your data.
- We will confirm your request and delete your profile information and conversation history from our systems within 30 days, unless we are required by Australian law to retain it.
You can also remove our app's access to your information at any time from your Facebook settings under Settings & Privacy > Settings > Apps and Websites.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Beepz Auto Solutions
99 Granite St, Geebung QLD 4034, Brisbane, Australia
Email: admin@beepz.com.au
